Why Multi-Site Businesses Should Move to Unified Communications

Posted by Sam Mountstephens on Jan 30, 2018 2:48:28 PM

The aim of a Unified Communications (UC) solution is to synchronize multiple methods of communication to enable individuals and teams to work more efficiently. When a single team is working across different locations and/or time zones, it can be difficult to keep projects on track.

However, by bringing together real-time communication applications such as telephony, video conferencing and instant messaging, with convenience-based, non-real-time communication methods such as email and voicemail, UC can help multi-site businesses overcome a host of challenges.

Here are a handful of reasons for multi-site businesses to make the switch to a cloud-based UC solution:

1) Centralization

A convenient and cost-effective cloud-based UC application allows your organization to operate as if employees and administrators are working in the same building.

UC reduces the need for administrators at individual sites and office locations as the platform allows edits to the application’s settings to be made quickly and conveniently.

Users can easily set up call forwarding, manage voicemail settings and check email and voicemail messages on one cloud-based platform.

Similarly, administrators can add or remove users, alter call routing and block numbers from their desktop location.

Any saved changes are put into action immediately meaning there’s no need to wait or reboot the system for these changes to take place.

2) Increased Productivity

Centralization encourages collaboration. By placing relevant documents in one hub location, team members can easily find the information they need, when they need it. If not, their co-workers are just an instant message away.

3) Easily CollaborateTeams in different office location can easily communicate with a unified communications (UC) platform

When individuals are in separate offices around the country, or even the world, it can be difficult to work together on tasks and projects.

UC enables employees to collaborate at any time through instant or convenient communication. This means geographical location is no longer a factor in enabling work colleagues to move forward with a project.

4) Improved Options

Sometimes a co-worker is unable to answer their phone so being able to communicate via a delayed method can be exceedingly helpful. Sharing files via email or an important link via instant message allows team members to keep each other in the loop and continue on the path to productivity.

5) Consolidating Costs

By combining phone, email, fax, web and video conferencing applications under one unified communications platform, a multi-site business is also able to consolidate the number of monthly bills associated with each of these services. The headache of trying to remember which company to contact for a particular service is also eliminated.

In addition, the cost of internal communication across multi-site businesses can be substantial. However, UC reroutes internal traffic over a private network meaning these charges are dramatically reduced.

6) Support Mobile EmployeesA unified communications (UC) solution can help support a mobile workforce.

Many companies have employees who work from different locations so being able to login to any device and access the UC platform, along with their personalized settings and preferences stored in the cloud, is extremely helpful. This allows employees to pick up where they left off.

Summary

Cloud-based UC solutions represent an excellent option for multi-site organizations to achieve consistency in communication. Offering improvements in reliability and business continuity along with savings on hardware and maintenance, UC represents an excellent option to help your team communicate.

By combining multiple technologies into a single platform, unified communications solutions are improving the way businesses of all sizes communicate.


Contact a member of the One Ring Networks team at 404-303-9900 or sales@oneringnetworks.com to learn more about UC and how our solution can support your business.

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Topics: remote office, unified communications