What Is VoIP?

Posted by Sam Mountstephens on Mar 29, 2017 11:14:17 AM

What is VoIP?

VoIP or Voice Over Internet Protocol is essentially phone service over the Internet. It is an alternative to the service offered by traditional telephone companies with increased capabilities at a fraction of the cost.

Although the technology is primarily used for phone calls, phones are becoming a less important aspect of the service, as it is easy to communicate using VoIP without a handset.

Early on in the development of the technology, sound quality was poor and disrupted by advertisements, however, as these flaws were addressed, consumers and companies began to recognize the benefits when compared to traditional phone service.

How Does VoIP Work?

VoIP has developed considerably over the past decade. The emergence of applications reliant on the service such as Skype, Viber, WhatsApp and Facebook Messenger has been made possible as a result of the improvements in the technology.

The actual process is simple: step one - a call is made or message is sent using VoIP service. The audio and/or multimedia data is then packaged and sent on to a VoIP server signalling the beginning of a data transfer to a receiving device such as a dedicated desktop phone, a softphone application running on a PC or mobile device, or a web real-time communication application.

Advantages of VoIP

VoIP has come a long way since the first major steps were taken in the mid-90s. Today, the technology is a comprehensive alternative to traditional phone services, offering a host of unmatched advantages:

  • Lower cost - VoIP has certainly disrupted the status quo in telephone service. Public Switched Telephone Network (PTSN) or Plain Old Telephone Service (POTS) lines require considerable network infrastructure. In contrast, VoIP enables voice services to be delivered over broadband and private networks in return for a low initial investment, low maintenance fees and low service costs.
  • Universal - the low level of infrastructure required makes VoIP adaptable. This also helps to explain why long-distance calls are charged the same as domestic.
  • Functionality - calls can be diverted to your mobile device ensuring that no calls are missed, even when you’re away from your desk.
  • Scalable - it’s easy to add or remove handsets to or from the system. Similarly, features can be adjusted accordingly to meet business needs.
  • Conferencing - not restricted to just voice conferencing, VoIP has the capacity to connect individuals from around the globe with ease.
  • Video calling - Skype was the pioneer in regards to video calling (and beyond). Interactive calls can transform the outcome of communication.
  • Unify communications - businesses rely on multiple forms of internal and external communication. VoIP provides a centralized, easily managed platform for email, instant messaging, voice, video calling and more.

Additionally, a typical VoIP system can include an IP-PBX that switches calls between VoIP users on local lines while allowing all users to share a certain number of external phone lines.

Last But Not Least

Are you considering replacing your outdated office phone service with VoIP? Or perhaps you’re looking for an improvement on your current solution? Contact One Ring Networks today to find out how we can support your business with our VoIP solution.


Topics: voice, VoIP