Unified Communications (UC) refers to the integration of real-time and non real-time communications with the goal of optimizing business operations and efficiency.
Being able to manage instant messaging, voice calls, video conferencing, voicemail, email, fax and other methods of communication through one combined solution can provide crucial advantages to businesses of all sizes.
1) Consolidate software to keep down costs
Small and medium sized businesses typically have limited resources, namely restricted IT budgets. A comprehensive UC solution allows SMBs to consolidate costs typically spent on a host of communication software, increasing productivity and functionality while reducing spend.
2) Easily connect remote and mobile workers
Remote workers can be contacted via instant message, email or video call using just one UC solution. This makes it easy to manage and work with off-site employees. Similarly, mobile workers are able to connect with customers and prospects in the same fashion - from any location and on any device.
3) Never lose out on a lead
Stay connected to customers and prospects from any location and device. UC solutions allows companies to respond to inquiries with ease ensuring no missed calls or unanswered emails. Employees can route each incoming call to their desk phone, cell phone or laptop giving your business the best chance to convert each lead.
4) Adapt your UC solution to your organizational needs
UC solutions can be scaled to meet the needs of a business. When considering new technologies, organizations often purchase technology and associated features based on their current needs, failing to acknowledge that the size of the business is subject to change.
Subsequent upgrades and downgrades to software and licensing agreements can cause a large dent in the budget. Instead, an optimal UC solution will be flexible in terms of functionality
In a time where collaboration and communication is a must for all employees, a unified communications solution seeks to ensure employees has access to all the tools they need, regardless of location or device being used.
Could your organization benefit from a unified communications? Contact One Ring Networks today to find out more about our comprehensive business solutions that are currently available to organizations across California, Georgia, Texas, Maryland and Arizona.