How To Choose a VoIP Phone Service Provider

Posted by Sam Mountstephens on Oct 10, 2017 2:30:00 PM

VoIP, or Voice over Internet Protocol, is rapidly becoming the standard in business communication. VoIP phone service providers are adapting with continued advancements to support this growth.

The primary benefit of VoIP technology is that users can make calls by utilizing a broadband internet connection. There are plenty of options in terms of providers, and because the service is hosted off-site, options are not limited by location.

This means that the decision to choose a VoIP phone service provider is more complicated than ever. To receive the best package, businesses must consider rates, features included, and how this matches up to what you need. Even though it takes time to find the perfect provider, carrying out appropriate research will help guarantee long-term quality and functionality.

Reliability Rules

Reliability is a major factor for businesses to consider when analyzing potential VoIP phone service providers. Read reviews of the company, ask to hear from current customers and make sure that all the information you are being told adds up.

As the old adage goes “if it’s too good to be true, then it probably is.”

Customer Support is Key

Customer service and tech support are also important factors to consider. While major VoIP phone service providers may possess the allure of a reputable brand name, this is often countered by a compromise in quality of support. We all know how frustrating it is to communicate with an automated phone tree system or to be placed on hold with customer support for hours at a time.There are plenty of VoIP service providers to choose from

Finding a VoIP phone service provider that understands the scope of your business is important. While VoIP solutions are often offered as a standard package, most providers have the ability to customize agreements, meaning you can opt out of certain features as desired.

Conference calls, voicemail to email, and call forwarding are all examples of features that not all businesses require. Similarly, the ability to make long distance calls can be added or removed.

Choose The Right VoIP Provider and Package For YOU

Understandably, rates and standard features will vary depending on the VoIP phone service provider. The best option for any business is to move forward with a provider who offers a comprehensive package at an attractive rate, with the proof and promise of excellent customer support.

While making the switch to VoIP can be an intimidating prospect, pairing with the right provider can result in considerable cost savings. Smaller companies are likely to see their monthly phone bill reduced by 45%, while larger companies can experience even greater savings.

It’s important to remember that VoIP is dependent on a stable Internet connection and many VoIP providers also offer high-speed Internet service, such as fixed wireless or fiber. Ultimately, this benefits you as bundled solutions contribute to a reduction in price.

Additionally, the provider is now a one-stop shop for any technical issues that may occur meaning customer support for both your Internet and VoIP solution are handled by one support team.

Choosing a VoIP phone service provider can seem like a daunting task and as with any significant decision, research is required. Be aware that customization is an option and the best VoIP providers are willing to be flexible to help you achieve your goals.

Are You Ready for VoIP?

If you have any questions about VoIP phone services or you’re interested in learning more about our solutions, contact us at 404-303-9900 or at


Topics: VoIP