Unified Communications (UC) is a term that describes the amalgamation of all forms of real-time and non-real-time communication that can be controlled by an end user for both social and business purposes. This includes IP telephony, email, instant messaging, office and mobile voice, audio and video conferencing and many other communications tools.
It’s this centralization of communications and subsequent efficiency of the process that leads to one of the strongest arguments in favor of UC - employees will be able to communicate and collaborate with other employees, using any device, from any location resulting in a more streamlined decision-making process.
It is important to point out that UC does not refer to a single product but rather it is a platform that facilitates the integration of communications and collaboration tools into business applications and processes.
In recent years, more and more companies have adopted VoIP telephone systems making the pathway to UC simple. If your business is considering making the leap across to UC, there are key costs and benefits to assess before making a final decision:
UC solutions often include a hosted VoIP phone system meaning there is no need for an organization to purchase an on-premise phone system requiring hardware and software. This expensive, upfront capital expense is replaced by a more manageable monthly fee that can be listed as a predictable operating expense.
Hosted phone systems come with a list of unique components as standard but VoIP solution providers do charge additional monthly fees if certain features not listed within the boundaries of the agreement, are used by the customer.
These monthly charges tend to be offset by the constant system monitoring, maintenance and upgrades guaranteed by the provider.
On-premise or in-house UC solutions require dedicated resources to confirm the system is live and working effectively. When issues occur or upgrades are made available, IT staff are forced to take on the burden of making the changes.
Cloud-based solutions offer the benefit of ensuring hardware and software maintenance and repair is handled behind the scenes. New features and improved functionality are automatically available to customers at no additional cost.
The flexibility of a cloud-hosted UC solution is unmatched. As employee numbers fluctuate, altering hardware and software needs can be met with ease. There’s no need to purchase or sell equipment. With VoIP systems, all that is required is communication with the solutions provider who can make changes immediately.
With a comprehensive UC solution, employees are always connected. Whether they are in the office utilizing the desktop app or VoIP system or out in the field emailing from their smartphone, employees can guarantee that no leads or important calls will slip through the net.
Remove the burden from your IT team
IT team members’ time is valuable. Mundane tasks such as maintenance and system upgrades are not difficult but require attention. A cloud-based UC solution will free IT teams from these projects, allowing them to focus on tasks of greater value.
The value of a hosted Unified Communications solution is difficult to translate into a quantifiable amount, however, introducing an efficient system ensures improved productivity and operational efficiency within any organization. Whether your building is an established industry leader or growing by the week, the flexibility and round-the-clock support cannot be underestimated.
If you have any comments or questions about UC and how it can benefit your business, contact One Ring Networks today at email@example.com or 404-303-9900.